Common FAQ

Common Frequently Asked Questions

• Do closeout or scratch and dent items include a warranty?

  Yes. For these items, the full manufacturer warranty applies. Avoid citing exact years since terms vary by manufacturer and State. A safe statement is: Full manufacturer warranty applies.

• What is a heat pump and how is it different from a straight cool air conditioner?

  A heat pump cools in summer and can reverse the refrigerant cycle to provide heat in winter using the same outdoor unit. A straight cool condenser only cools; heat typically comes from an electric heat strip, gas furnace, or radiant heat.

• What is the difference between a package unit and a split system?

  A package unit places all components in one outdoor cabinet with ductwork attached. A split system has an outdoor condenser plus an indoor air handler or furnace and coil. The right choice depends on layout, existing equipment, and reconfiguration cost.

• Is it legal to buy HVAC equipment online?

  Yes. Federal rules restrict refrigerant handling to certified techs, but do not prohibit equipment sales. For compliance, installation and any refrigerant work must be done by a licensed technician. DIY installs can void warranty.

• How do I know the correct tonnage for my home or business?

  Use a Manual J load calculation or hire a contractor to perform one. Match tonnage, airflow, efficiency, coil compatibility, and configuration to site conditions. Our sales team has 40+ years of experience to help.

• Do you ship nationwide?

  Yes. We ship to all 50 states and Canada, and can ship internationally via your freight forwarder.

• Will I still have a manufacturer warranty if I purchase online?

  In most cases yes, but you must register equipment after installation and use a licensed contractor where required. Failure to meet these steps can void the warranty. Always review the manufacturer terms.

• What does the warranty cover?

  Equipment includes a parts warranty for functional components like compressors, coils, motors, and control boards. It does not cover labor, refrigerant, or installation costs. Exceptions and claims are handled by the manufacturer. We can assist with warranty processing, but the warranty is with the manufacturer.

• Why do you not offer free shipping?

  Shipping is never free. Many retailers roll shipping into product prices. We keep transparent pricing and calculate shipping by state so many customers pay less. Local pickup at our Houston or Tampa locations incurs no shipping cost.

• How do I know this is a legitimate company?

  In business since 1992. Registered Florida Corporation on Sunbiz as Budget Heating & Air Conditioning, Inc. Licensed in Florida via DBPR lookup. Physical locations: Tampa HQ 6217 Anderson Rd, Tampa, FL 33634; Houston Office 19407 Park Row, Ste 218, Houston, TX 77084. Hosted email and phones: (813) 885-7999, (281) 829-4322, Admin@BudgetHeating.com. Customer reviews available on Google, ShopperApproved, Trustpilot, Sitejabber, and BBB.

• Do I need a new coil or air handler when replacing the outdoor unit?

  Possibly. New pressures, refrigerants such as R-454B or R-32, or coil design changes may require a new indoor component. Always check compatibility before purchase.

• Who will install the unit? Do you provide installation?

  We supply quality equipment and partner with local installers in our markets. Line up a licensed HVAC technician before buying. Some contractors will not install third-party purchases, so confirm first.

• Can I cancel or return an order?

  Cancellations are accepted before shipment with some exceptions. After shipping, standard return policy applies within 30 days if items are unused, in original packaging with manuals. Certain items are non-returnable such as custom products, custom cut duct board, electrical parts, and factory ordered items. Details: Shipping and Returns.

• Why are your prices lower than local installers or big box stores?

  We operate with lower overhead, purchase in volume, and pass savings along. Lower price still means brand-name, fully warranted equipment. We do not sell used or tampered units.

• Are there rebates, tax credits, or incentives?

  Yes. See our Rebate Center for current programs.

• What if I order the wrong model or make a mistake?

  We review orders and confirm models by phone before shipping. Always validate with your licensed installer. If something is wrong, we can process a return or exchange under our policy. Restocking and freight charges may apply.

• How do you handle defects or shipping damage?

  Inspect on arrival before signing. Note visible damage on the delivery receipt and take photos. Contact us within 48 hours. We will coordinate a claim or replacement if procedures were followed.

• What payment methods do you accept?

  We accept major credit cards, wire or ACH, cashier checks, money orders, PayPal, Venmo, Zelle, and financing through Affirm and Sezzle. Large orders may require deposits or wire or ACH only.

• Do you sell scratch and dent, refurbished, or discontinued models?

  Yes. We offer warehouse deals, scratch and dent, and clearance units that are clearly labeled with appropriate warranty status. Browse: Scratch and Dent.

• What if local codes, permits, or constraints differ?

  You are responsible for local code compliance and permits. We provide equipment specs, while your installer ensures the installation meets local requirements.

• Can I mix brands or combine mismatched components?

  Generally not recommended. Mixing can reduce performance, lower efficiency, and void warranties. Match indoor and outdoor components per manufacturer specifications or consult your technician.

• Does a DIY install void warranty or violate laws?

  Many warranties require licensed installation. Handling or charging refrigerant without certification violates federal law. Always review the warranty and legal obligations in your area.

• What is the difference between SEER and SEER2?

  Both measure cooling efficiency. SEER2 is the updated standard since 2023 and better reflects real-world conditions. Higher values usually mean lower energy use.

• How long does shipping take?

  Most orders ship within 2 to 3 business days. Freight delivery typically takes 3 to 10 business days based on location. You will receive tracking. We also offer a Fast Track option for next business day processing and shipment.

• What if my order arrives damaged?

  Inspect before signing. Note damage on the delivery receipt and contact us immediately. We will assist with the claim and arrange a replacement for functional damage, or compensation for cosmetic issues where applicable.

• Will the freight carrier deliver inside my home and do you offer liftgate service?

  Standard freight is curbside delivery. Carriers schedule a delivery appointment and unload to the curb or driveway. Inside delivery is not included. A liftgate can be requested for heavy pallets where available. Make sure someone is present to inspect, photograph, and note any damage on the delivery receipt before signing.