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Has
my order shipped?
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How
do I change quantities or
cancel an item in my order?
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Click the "My
Account / Order Status" link at the top right hand side of our site
to view orders you have
placed. Then click the "Change
quantities / cancel orders" link to find and edit your order. Please
note that once an order has
begun processing or has shipped, the order is no longer editable.
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How do I track my
order?
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My
order never
arrived.
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Click the "My
Account / Order Status" link at the top right hand side of our site
to track your order status.
Be sure that all of the items in your order have shipped already. If you
order displays your Package
Tracking Numbers, check with the shipper to confirm that your packages were
delivered. If your packages
each show a status of "delivered", please contact customer service for
assistance.
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An item is missing
from my shipment.
-
Click the "My
Account / Order Status" link at the top right hand side of our site
to track your order status.
Be sure that all of the items in your order have shipped already. If you
order displays your Package
Tracking Numbers, check with the shipper to confirm that your packages were
delivered. If your packages
each show a status of "delivered", please contact customer service for
assistance.
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My
product is missing
parts.
-
Click the "My
Account / Order Status" link at the top right hand side of our site
to track your order status.
Be sure that all of the items in your order have shipped already. If you
order displays your Package
Tracking Numbers, check with the shipper to confirm that your packages were
delivered. If your packages
each show a status of "delivered", please contact customer service for
assistance.
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When
will my backorder
arrive?
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Backordered items are those which our suppliers are unable to predict
when they will have more in stock,
but as soon as they do, we will be able to ship the item to you.
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