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Shipped wrong but made it right |
November 20, 2024 |
Reviewer:
Deborah McAteer from Marshall, TX United States
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Everyone can make a mistake. Tgey shipped the wrong refrigerant and gauge, but a supervisor intervened, got the correct items shipped, sent me a pre-paid return label, and followed up with me to make sure everything was good! Kudos! ( She also assured me that the person, who answered the phone first and told me that I would need to pay to return the incorrectly shipped products, had been given additional training.)
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