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Heater/ Air Conditioning	September 23, 2020
Reviewer: Bridget Neitzel from New Lisbon, WI United States

Up front order process was great. But my unit had indentation and a bent fin. Pain for getting through claim. As net pics in and now now further response. Still waiting for Hector to get back to me. 8/13 notifoed, got back to cottage 9/1 and sent pics, today is 9/22 and still no response.

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Response to freight damage	September 22, 2020
Reviewer: Jay Engstrom from Boise, ID United States

The AC condensing unit was damaged in shipping. A report was filed as directed. Delivery was on 8/5/2020 no follow up since.

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Review/ Purchase of Goodman HAVC	September 22, 2020
Reviewer: Richard H Webb from Cairo, NY United States

The sales person was very professional & guided me thru purchasing the proper purchase; however the equipment was damaged in shipment ; the claim
was turned over to the shipping department , &
so far the claim (After 40 days ) has NOT been satisfied. This is a simple clam recognized by the truck driver with pictures. What is the hold up??

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Damage	August 26, 2020
Reviewer: John Axiak from Dearborn, MI United States

I received my 5 ton condenser damaged about 3 months ago. I made a claim with no response. I submitted everything that was requested.

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Quick and fair response to damage due to shipping	July 24, 2020
Reviewer: Richard from Owings Mills, MD United States

I received a very timely response and corrective effort for an order that was damaged during shipment.

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Condenser was damaged in shipment	June 24, 2020
Reviewer: Scott McNabb from Ropesville, TX United States

These guys are great, condenser was damaged in shipment but they got me a replacement on the way pronto. I can't say enough good things about you guys, thanks again.

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Product Replacement	May 21, 2020
Reviewer: Franklin Johnson from Niota, TN United States

First compressor I received had been damaged during shipping. I contacted the sales rep Fred with whom I placed the order with. He was extremely helpful, kind and polite. He got on the problem immediately and made arrangements to ship me a replacement as soon as possible. Both he and Lavina were a pleasure to deal with. I highly recommend anyone looking for a great deal and friendly reps to use this company.

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Freight damage	April 9, 2020
Reviewer: Ran tuc from granbury, TX United States

Thanks for taking care of this
Big discount helped cover dents
Settlement was nice

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Excellent package unit.	February 20, 2020
Reviewer: Lonnie C Reed from Sedona, AZ United States

I had a good experience with Budgetheating and would do business with them again. However, the transportation company damaged the first two package units and had to be returned. The third package unit arrived undamaged and has been working ever since.

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Freight Damage	April 12, 2019
Reviewer: Darin A. from MONTGOMERY, AL United States

I was a little afraid of this situation from some of the reviews but, all my issues were taken care of promptly. Within a week the new unit was on site and the damaged unit was picked up. The new unit works great. Thank you for all you help.

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