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Forklift damage to compressor	March 14, 2024
Reviewer: Willie Dasher Jr from Springfield, GA United States

Damaged item was returned and replaced in less than a week.
Excellent customer service!

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Kept getting damaged	December 9, 2023
Reviewer: Anonymous Person from United States

The heater arrived damaged twice. The problem was the breaker was separated by a piece of cardboard and would bounce and hit the element. The boxes were never damaged. It should have been shipped in a bigger box with the breaker positioned away from the element.

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Very helpful customer support	December 1, 2023
Reviewer: Benjamin Carlisle from Midlothian, VA United States

One of the heat pumps was damaged during shipping. Budget sent out a new one, and it still arrived in time for my installation date. I’m very satisfied.

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I’m jose	November 27, 2023
Reviewer: Jose Espinosa from Revere, MA United States

Unit Comes with damages not body response
Garbage service nevermind ill buy again
Sell you trash some else
They only sell trash equipment

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HVAC order	August 11, 2023
Reviewer: Anonymous Person from Hoquiam, WA United States

1st item was freight damaged and took a long time to arrive. Replacement unit looks to be in good shape.

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Equipment for A/C Unit damaged inside box	August 9, 2023
Reviewer: John Williams from Kenansville, NC United States

No freight damage!!! Damaged was made
internally. Budget's Order #158382 - Evaporator
Coil was was not secured inside the box to prevent
internal pressure against the Coil.

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Third one	November 9, 2022
Reviewer: Darrell Tarpley from Many, LA United States

After sending 2 units back from freight damage Budget crated the third up with plywood, But somehow the forklift managed to come through the bottom of the pallet and bend the side of the unit what some idiots out there, I did not send back figured I maybe could straighten out a little and use it being im putting it in my own home not a customers just hoping nothing damaged that I couldn't see Thanks to Budget for doing all they could and not sure how Yellow freight stays in business.

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heat pump damaged	October 28, 2022
Reviewer: Dennis Charles from Buchanan, TN United States

I have not installed this and will not from day one I called budget talk to 3 people got the same answer
comes from the factory like that b.s. last person I talked to was phillip borneman he has pictures and video said he would return my full amount less $450.00 return shipping that is insane its not my fault I got a damaged heat pump I want a total refund and budget pay for the shipping.

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	October 1, 2022
Reviewer: Joseph Richards from Powell, OH United States

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4 ton Bard 11EER Wall Hung Air Conditioning Unit's	July 21, 2022
Reviewer: Anonymous Person from carlsbad, NM United States

We Purchased 2-4 ton Bard 11 EER Wall Hung Air Conditioning Unit's. We received them Damaged and it has been nothing but Head Ache. The boxes was Not Damaged at all but as we took the Boxing off of the units Both Where Damaged. Contacted Budget heating and Air Conditioning they stated not there fault. Had to be who transported it.

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