I purchased this system with 4 indoor units. It arrived in perfect condition. One remote was missing, but it was replaced very quickly. I have some ability to do my own home repairs. Even though the warranty requires this to be installed by a professional, I did it on my own. Everything fit well. The refrigerant lines had no problems. It took quite a while to run all of the lines under my house, but it was not difficult. I had to add a few ounces of R410A. I turned the unit on and it worked perfectly. The remotes are easy to use and there is a display on the unit to show temperature setting. I was amazed at how quiet it is. You can hardly hear the inside units. The outside unit does transmit some noise through the wall. I will probably remove the wall mount and mount it to a pad. That will make it silent. The service was great and the product seems as good as any I have seen. I gave it 4 stars, because I haven't had it long enough to rate it's reliability. Very satisfied so far.
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